Terms And Conditions
Thank you for e-shopping at Hong Kong Hotel. By submitting your personal data, you are authorizing Hong Kong Hotel as your supplier and Prizm Limited and its affiliates as the payment gateway processors; to use your data for the purpose of processing the payment transaction, and to retain your data for future reference of the transaction and hotel promotional communications.
1. Each purchase generates ONLY ONE e-ticket QR code and for one transaction use.
2. The eShop items are available for purchase through Hong Kong Hotel eShop only.
3. All eShop items purchased are nonrefundable, cannot be redeemed for cash or exchanged for any other products or services. E-tickets cannot be reissued, cancelled, reused or resold.
4. eShop items purchased cannot be used for resale, or other commercial activities without the written consent of Hong Kong Hotel.
5. All eShop promotion items cannot be used in conjunction with other promotional privileges, including but
not limited to benefits, Club Marriott benefits, credit card discounts.
6. All eShop items must be redeemed and used only for the selected items at Sheraton Hong Kong Hotel and
Towers.
7. All eShop items purchased must be redeemed on the date, time and venue selected, invalid after expiration.
8. For cake enquiries, please contact fb.hkhk@hotels.com or call +852 2222 1111.
9. A minimum of 48 hours advanced order is required for cake ordering.
10. eShop items are available on a first come, first served basis and subject to availability. Purchase are available for redemption after purchase is completed.
11. E-ticket with QR code must be presented upon redemption, and will not be replaced in case of loss; validity cannot be extended.
12. Product images are for illustrative purpose and reference only and may differ from the actual product.
13. During the transaction, you may receive a payment authorization SMS from your credit card carrier or bank, this does not mean that the transaction has been processed, if the transaction is successful, the payer will receive a confirmation email.
14. If you did not receive a confirmation email, it may be that the email is classified into a "spam" (or similar) mail folder.
15. Hong Kong Hotel policies apply, in case of disputes, the decision of Hong Kong Hotel shall be final.
16. Copyright © 2023 Hong Kong Hotel. All Rights Reserved.
